Acceptable Use Policy

This Acceptable Use Policy ("AUP") forms part of our Terms of Service and applies to all users of the Platform.

You must not

• Use the Platform if you are under 18 or do not have the legal right to work in the United Kingdom.
• Misrepresent your identity, qualifications, certifications, DBS status, or right-to-work.
• Circumvent the Platform by contacting a counterparty discovered through the service and agreeing or paying for casual, shift-based engagements off Platform. This removes the protections (vetting records, dispute handling, payment escrow) we provide. This does not apply to permanent or direct employment, which is always free and always allowed.
• Harass, discriminate against, threaten, or behave abusively toward any other user or member of staff.
• Attend an engagement under the influence of alcohol or unlawful substances, or serve alcohol to anyone under 18.
• Use the Platform for any unlawful purpose, including modern slavery, tax evasion facilitation, money laundering, or sanctions evasion.
• Scrape, reverse-engineer, probe, or attempt to gain unauthorised access to the Platform.
• Upload malware, defamatory content, or content that infringes intellectual property or privacy rights.

Zero tolerance

Theft, physical violence or threats of violence, and any other illegal conduct are treated as gross misconduct. A Venue may end a shift immediately on those grounds; pay is then limited to the hours actually worked up to termination and funds are frozen while we investigate. Any substantiated claim results in an immediate, permanent ban, and we may share identity verification and booking records with the police. See the Terms of Service for the full policy.

Reporting

Report violations to trust@thehospitalityreserve.com. We investigate every report and may suspend or terminate accounts that breach this AUP.