Terms of Service

1. Who we are

The Hospitality Reserve ("the Platform", "we", "us") is a software platform operated in England and Wales. The Platform provides technology that enables independent hospitality professionals ("Bartenders") and hospitality businesses ("Venues") to discover one another, agree commercial terms for a specific engagement, and process payment for that engagement.

2. We are not an employer or employment business

The Platform is a neutral technology intermediary only. It is not an employer, employment business, employment agency, or staffing provider. We do not supply labour, we do not direct or control how Bartenders perform services, we do not set working hours, and we do not own, operate, or supervise any Venue.

• Bartenders are self-employed independent contractors and contract directly with the Venue for each engagement.
• The contract for services formed on each booking is directly between the Bartender and the Venue. The Platform is not a party to that contract.
• The Platform does not fall within the scope of the Employment Agencies Act 1973 or the Conduct of Employment Agencies and Employment Businesses Regulations 2003, because it neither supplies workers to hirers nor introduces workers under those regulatory definitions in an employment-business capacity.
• Nothing in these Terms creates a relationship of employment, agency (in the legal sense), partnership, joint venture, or franchise between the Platform and any user.

3. Bartender responsibilities

By using the Platform as a Bartender, you confirm and agree that:

• You are 18 years of age or over.
• You have the legal right to work in the United Kingdom and will provide evidence on request.
• You are operating as a self-employed contractor and are solely responsible for your own income tax, National Insurance, VAT (if applicable), pension contributions, public liability insurance, and any other regulatory obligations.
• You will provide services with reasonable skill and care, hold any certifications you claim to hold, and comply with all licensing, health and safety, food hygiene, and alcohol-service obligations at the Venue.
• You accept or decline engagements at your sole discretion and can send a substitute only with the Venue's prior agreement.

4. Venue responsibilities

• You are responsible for the premises, safe systems of work, on-site supervision, any required premises licences, and compliance with the Licensing Act 2003 and Health and Safety at Work etc. Act 1974.
• You accept that Bartenders engaged via the Platform are independent contractors and not your employees, workers, or agency workers.
• You agree to pay the agreed engagement fee, plus Platform service fees, through the Platform's payment processor.

5. Bookings and payment

Payments are processed by our regulated third-party payment provider. The Platform charges a service fee disclosed at checkout. Cancellation, refund, and dispute handling are governed by the cancellation policy shown at the point of booking, which forms part of these Terms.

6. Vetting

The Platform performs reasonable identity and right-to-work checks on Bartenders and may collect DBS information where appropriate. These checks are provided on an "as is" basis and do not constitute a guarantee or warranty by the Platform as to any individual's suitability. Venues remain responsible for their own due diligence.

7. Limitation of liability

To the maximum extent permitted by law, the Platform is not liable for any act, omission, default, or conduct of any Bartender or Venue, for the quality of services performed, for loss of profit, loss of business, or for any indirect or consequential loss. Our total aggregate liability in connection with the Platform shall not exceed the greater of (a) the service fees paid by you to the Platform in the 12 months preceding the claim, or (b) £100. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

8. Suspension and termination

We may suspend or terminate access at any time for breach of these Terms, the Acceptable Use Policy, or where reasonably necessary to protect the safety or integrity of the Platform.

9. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

10. Contact

Questions about these Terms: hello@thehospitalityreserve.com.